missing USDT transaction in Copay or Bitpay Wallets

1

I have a missing transaction, a guy sent me a bitcoins USDT, on his side we can see the money went out and the transaction is confirmed, on my side the money are not at my wallet, what I can do, here is the hash URL:

https://omniexplorer.info/tx/d39bf8c8ba9ad5311818c2eef20a161d3a8c6c2f64247e6ca479c0fcc3b68a0b

https://www.blockchain.com/btc/address/1Bg2UbR3QgPBsPgSKKBezjKiMEHeURx743

please help, Deyan

Deyan

Posted 2019-02-03T19:04:45.997

Reputation: 11

What wallet software are you using?chytrik 2019-02-03T21:09:46.397

Copay v3.9.2 http://prntscr.com/mg71s2 , thank you

Deyan 2019-02-03T22:49:36.600

i just installed BitPay v5.5.0 but its the same, the transaction is not there too :SDeyan 2019-02-03T22:58:29.163

It looks like you were actually sent USDT, not Bitcoin, which are not supported by Copay. You will have to move your keys to a wallet that supports USDT.Raghav Sood 2019-02-04T03:57:05.830

ok but did i lose this money in this case ? , how i can move my keys to another walletDeyan 2019-02-04T10:16:41.057

thank you guys, I have solved the problem with importing my copay private keys to omniwallet.org as they support USDT and I get my funds availableDeyan 2019-02-04T18:17:14.290

Answers

0

As Raghav Sood commented

It looks like you were actually sent USDT, not Bitcoin, which are not supported by Copay. You will have to move your keys to a wallet that supports USDT.

RedGrittyBrick

Posted 2019-02-03T19:04:45.997

Reputation: 4 815