Thank you so much. I will try this & let you know how it goes. I can't tell you how much I appreciate someone finally taking the time to actually talk to me human to human – JENNY – 2018-06-10T15:50:37.450

You're welcome! Let me know the result. – MCCCS – 2018-06-10T16:50:08.067

Hello. I really want to thank you for trying to help me. I just don't know what goes wrong. I completed 7. But then I go the greenaddress site to finish and again, it just doesn't work. Please Please Please... I have all of the emails (confirming the authentification steps). I have the mnemonics, user name and password. I have the picture QR but it won't take it. It says it's not clear enough. The only thing I don't have is a pin. I have the nlocktime zip and I can see in the view only that the BTC's are still there. I can pay you to help me. The nlocktime email says to use gentle – JENNY – 2018-06-18T02:17:41.283

@JENNY could you please give me the exact output of the last step? – MCCCS – 2018-06-18T04:11:16.760

So, I wasn't exactly sure what I was supposed to type in the Ubuntu, but I tried using the exact phrase garecovery-cli 2of2 --nlocktime-file /path/to/downloaded/nlocktimes.zip -o garecovery.csv. It said something to the effect of that it couldn't find it in the directory? Then, I thought maybe I was supposed to drag and drop the file where it said file/path, etc. like in your instructions (which worked very well up until this part). After that, it just kept showing my username/command prompt over and over again. – JENNY – 2018-06-18T05:55:43.440

But I will try again if I have clearer instructions. Also, I'd be more than willing to give you this information. If it turns out that this was never mapped properly (because I've heard this being a possibility a couple of times now) what does that mean, how could that happen and what could possibly be done about such a thing? – JENNY – 2018-06-18T05:58:48.047

I haven't heard of "not mapping correctly", it'd be great if you could show a website mentioning it. I believe the error might be caused by the Windows Subsystem, since we used it instead of creating a full VM. You may need to try all these steps again in a real VM, are you familiar with installing Virtualbox and completing a basic installation of Ubuntu? It shouldn't be too hard. – MCCCS – 2018-06-18T07:22:27.837

It's funny you mention that. I had Ubantu partitioned so that anytime I booted up, I had to choose which operating system I wanted to use. I must have done something wrong there, too, though because it had all the apps that worked & I could get online, but my uncle gave me a couple of basic commands to run and none of them did anything. When I say "mapped" I mean the wallet itself being connected to or identified as being connected to a rightful owner. I know the mnemonic is correct & the password. It shows decryption & then says, "Login Failed." I can view only the wallet on greenaddress. – JENNY – 2018-06-19T02:43:07.340

But I would be willing to try to reinstall the Ubuntu again, partitioned on its own. The thing is, I believe the problem is not on this end, but that back in 2015 when the account was created, somehow, the identification information wasn't assigned properly. There was only 1 transaction done (the one which was the reason for opening the acct. to begin with in 2015). But again, I can give someone the mnemonic, username, password & money for helping but so far nobody has been able to get into it. The money still shows it's sitting there in the wallet in the view only. – JENNY – 2018-06-19T02:48:09.450

That's why trying recovery. – JENNY – 2018-06-19T02:51:57.130

Basic desperation. I just don't understand why I wouldn't be able to give someone at greenaddress the username, password, mnemonic, QR, the original emails with the authentification verification numbers & the nlocktime zip & have someone help to get into the wallet. But nobody @ ga does anything to help, unless you work for/with them. In that case--- it seems you are a loner-- it- the only one willing to help at all & thank God for you, I'm not joking. You are truly an angel. A Godsend & I imagine a very tired & busy one at that. So thank you & thank you again. You have got it goin on! – JENNY – 2018-06-19T03:07:30.077

@JENNY Did the virtualenv venv step print any errors? If not, please try the last step again with the -d argument: garecovery-cli 2of2 --nlocktime-file /path/to/downloaded/nlocktimes.zip -o $HOME/Desktop/greenaddr.csv -d Make sure to change the --nlocktime-file path by drag dropping. -d will output everything so that we can understand the problem. Please paste the whole input to Github Gist or Hastebin if the output is too long, and post the link to it below.

Will do. Thank you again for taking your time to do this. :) – JENNY – 2018-06-19T17:11:33.823

I don't really know how to do that or what you mean. But if there is somewhere I can attach a document or clip, I've basically done screen shots and literally recorded myself trying to open this wallet. – JENNY – 2018-06-23T04:50:49.843

I did that gentle tutorial and it showed it worked to 100%. Would I be better off maybe trying to do that instead? I just don't actually know how to get that to run, either. I think you guys assume that everyone lives and understands Unix. Lots of us, however, don't. It is like a foreign language to us and this really doesn't help matters . I have a coinbase account and you know what I do when I have a problem? I call their customer service and someone walks me through on the phone or handles it on their end. – JENNY – 2018-06-23T04:55:10.167

But whoever you are.... you are the exception to the general statement that greenaddress is more than lacking in their customer service. Youi've taken a great deal of time to try to help me when I don't know the first thing about anything you tell me. But, I did follow through and got to the last part. All I can say (because I don't know how to copy and paste anything-- cntrl A & C & V don't seem to do the trick) is I saved my work by doing screen shots of all of it and saved it in a word document. – JENNY – 2018-06-23T04:59:50.717

Also, I do have a clip showing me trying to get into the wallet, itself and the decryption showing up to the 100% and then the "Logon Failed" popping up. Also, I show that I can get into the view only. I have the nlocktime zip. I just don't understand why I can't seem to be able to log in in the first place, why I have to try to do this recovery, why it's n ot working and why someone can't just take what I have and get the wallet open? – JENNY – 2018-06-23T05:02:36.013

https://www.dropbox.com/s/9r0m31nufmp5gxa/Ubuntu-Wallet%20Recovery%20Attempt%2001.docx?dl=0 – JENNY – 2018-06-25T07:36:59.983

https://www.dropbox.com/s/vxjrpiralvyq7gs/GA%20Login%20Failure.MOV?dl=0 – JENNY – 2018-06-25T07:37:51.263

Please let me know if you would be willing to help me off this public forum so I can provide you with any info you would need in order to help me. I can attach the nlocktime, mnemonics (&QR Code ), user name, password, etc. but I won't drop those into the dropbox and publically announce where that information is for obvious reasons. Again, I really appreciate the time you've taken to assist me. I am apparently special needs. Sorry about that. – JENNY – 2018-06-25T07:41:39.843

(Note: you can paste with Right click -> paste) Firstly, please unzip garecovery.zip in Windows and then use cd into the unzipped folder. Then virtualenv venv then source venv/bin/activate then pip install --require-hashes -r tools/requirements.txt (notice the - between require and hashes) lastly pip install . (<-- . here) Thanks for the screenshots, now I can try to help easily. Let me know after you do these steps @JENNY – MCCCS – 2018-06-25T07:44:01.200