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I made a BTC transaction on the 17th of January with this ID:
1f15277460d80454fae5c3fae60012e9b1b250e16f778b647c6e8e4acc49f1dc
According to coinify (blockchain.info) it expired, so I wasn't able to exchange the BTC. They responded with:
Bitcoin transaction was not confirmed on time (this is not your fault or ours, it is the miners who confirm transactions). In such a case, the system issues a refund email. We sent a BTC refund address request to [email]
But if I look up the Tx ID, it seems to be confirmed. What am I missing?
Thanks, this answer was given to me in an email conversation. Still it's not clear to me why buying bitcoin works different from selling. When buying you offer the exchange rate from the moment the FIAT money arrives. Why isn't there a similar policy with selling BTC? – Mehdi Nellen – 2018-02-06T21:28:47.440
Also the block was solved in 15 minutes:
2018-01-17 13:51:06 + 15 minutesis the minimum time <15 min – Mehdi Nellen – 2018-02-06T21:31:12.557Hello, for more information please contact our customer support at https://help.coinify.com/conversation/new. Best; Coinify
– Coinify – 2018-02-07T07:56:39.133