Bitcoins are stored in the blockchain in the form of unspent transaction outputs, i.e. the product of confirmed transactions. These unspent transaction outputs can be spent if you control the private key corresponding to the address they were signed over to. If a private key is lost irretrievably, the coins will never become spendable again. There is no key recovery service. You're responsible of creating sufficient backups and keeping your private keys safe.
If a company shuts down their service, they should pay out any remaining balances to their users. If they have full custody and go out of business without returning balances, you're probably (depending on the exact circumstances) out ouf luck.
Thanks for your answer but let me ask you again please, does that mean that paper waletsis are the best wallets kind as it show you the privkey? Why do not walet company show any user his privkey? – Gamal Thomas – 2017-08-20T01:08:51.493
this justifies a new question in the forum. Paper wallets are a form of storing your values offline (aka "cold storage"). But generally, in online wallets the private key is not shown directly, or even hidden, to protect against malware, and if someone "sees" it on your screen, he can immedeatly make a photo and later on steal your funds... So more a security related discussion. You have to protect the private key, cause you are your own bank. – pebwindkraft – 2017-08-20T06:37:56.657
So in your opinion the paper wallet is the less secure wallet since it shows the privkey. Its a new and different opinion than most of I have read which consider it the best in security, do I get you right here? – Gamal Thomas – 2017-08-20T07:35:42.510